by Submarine, Monday 2 August 2010 19:22
Microsoft Dynamics CRM facilitates dealing with directing customer information and contact between departments, business lines or locations. Microsoft CRM makes it easy for all members of your staff to provide a consistent experience to your customers regardless of location, time or roles. Its flexibility and ease of use make it an ideal Customer Relationship Management (CRM) system for the large or small business.
SALES
Shorten closing cycles and increase sales volume with full integration between Microsoft Office and other programs.
Microsoft Dynamics CRM provides:
- lead and opportunity management
- account and contact management
- territory management
- forecasting and sales analytics
- offline and mobile device access
- quick access to products, pricing, and quotes
MARKETING
Create more effective lead-generation campaigns and marketing programs that reduce acquisition costs. Increase response rates by capturing, targeting and tracking marketing initiatives from beginning to end.
With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
- customer segmentation
- campaign planning and execution
- mail shots and MS Word mail merge
- data extraction and cleansing
- analytics and reporting
- marketing/sales collaboration tools
- information sharing portals
CUSTOMER SERVICE
Customer service satisfaction levels rise as customer service representatives are given the tools to shorten the length of call queues, speed responses and decrease resolution times.
Microsoft Dynamics CRM provides functionality for:
- account and contact management
- case and interaction management
- product and contract management
- knowledge-base management
- service scheduling
- workflow across teams and groups
- service reporting and analytics
by Administrator, Thursday 29 July 2010 20:07
After 6 months of analysing and reviewing various content management systems; Submarine has selected Alterian as their preferred CMS provider for high-end content distribution.
Weighing up the benefits and disadvantages of proprietary software versus open-source has been no mean feat. Open Source offers ‘free’ installation but potentially expensive development; whereas Alterian offers a turn-key solution for a licence fee and with development costs.
Alterian, a .Net platform, by far surpassed all other product offerings and we are pleased to announce this newly formed Associate Partnership. Submarine Limited is the only Guernsey company to offer Alterian at Partnership level and we are looking forward to deploying one of the world’s leading CMS platforms to old and new clients alike.
www.alterian.com
by Administrator, Tuesday 27 July 2010 23:49
Printed brochures are yesterday's news. The inexorable rise of the broadband across the UK has finally allowed the development of the digital brochure to be integrated into websites:
- Convert your PDFs quickly into e-brochures
- Reduce your print costs by using our flash brochure component
- Reduce your postage costs by encouraging visitors to view e-brochures
- Reduce your staffing and internal organisation resources
- Give your visitors control at point of decision on your products
- Link your digital brochures directly to the promoted product
- Link your digital brochure information directly to the sales team
Submarine has developed its own proprietary software that allows PDFs to be converted quickly into online digital brochures. Conversion time is in as little as 7 days.
Finally there is an online brochure solution that your customers will instantly recognise and is far more intuitive and user friendly than the traditional PDF.
If you would like to view our range of digital brochure services please visit our dedicated website.
http://ebrochure.submarine.gg
by Administrator, Tuesday 27 July 2010 19:58
Submarine Sharepoint is the new brand of Submarine Limited. The company’s core skills of Microsoft based programming, along with our Sharepoint Consultant John Guilbert, put us in prime position to offer Sharepoint Development Solutions under the new brand.
Service Review - Sharepoint
Submarine Sharepoint provides an investigation/feasibility study on a consultancy basis. The size of an installation is dependent on the size of the organisation and its requirements which we determine by an initial review of an organisation’s infrastructure.
Document Management - Sharepoint
Submarine Sharepoint provides a demonstration of the Document Management and Collaboration system to ensure that the product will meet their business model and specifications.
CRM - Sharepoint
Submarine Sharepoint can provide a demonstration of a CRM system.
Business Processes - Sharepoint
Workflows help people to collaborate on items/documents and to manage project tasks by implementing business processes. Sharepoint workflows help organisations adhere to consistent business processes and improve organisational efficiency.
Custom Web Parts - Sharepoint
Submarine develops custom web parts that can be plugged into Sharepoint. These web parts can be used for something as simple as a calendar or clock to a full blown web application in its own right.
Reporting - Sharepoint
Submarine provide reporting services for:
Management Reporting
Audit Information
Project Management
Standard Letter Generation
Housekeeping – Accounts outstanding, “Know your Client” outstanding requirements
Compliance
General Reporting
Please contact Submarine Sharepoint to discover how we can assist you, your IT team and your business processes.
Contact us on 01481 711296 or nemo@submarine.gg
by Administrator, Tuesday 28 July 2009 20:14
Submarine’s highly reliable managed web servers provide the perfect residence for your website. Significant storage space, high speed and as many email addresses as you need all managed for you by us.
•Windows web servers
•High bandwidth allowance
•1 SQL Server database included
•3 Email addresses included as standard
•99% uptime guarantee •Semi-dedicated server architecture